Research That Scales

The Research Operations Handbook


Research That Scales will give you everything you need to know to build a research practice that thrives not only because the right tools are in place or participant recruitment is easier—you’ll learn loads about those crucial topics, too—but because it delivers unmissable value to the business. A complete and practical guide, this book will help you find your operational muscle, even if you didn’t think you had one.

If you’re a research leader, a researcher, or a ResearchOps specialist, this book is a must-read. But if you work in product management, design, content, marketing, academia, or for an agency, and do research as part of your work, this book is for you, too. Anyone involved in devising strategies and systems that support scaled-up human-centred research will find Research That Scales invaluable.